About the Role
The Customer Retention Department is responsible for conserving business on behalf of the Company. You’ll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of canceling are provided assistance in understanding the importance of keeping their coverage, as well as providing policy maintenance.
We’re looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail-oriented. As a Customer Retention Representative you’ll handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and/or place calls to current policyholders regarding coverage, premium due, as well as other policy information. You’ll answer questions about policy benefits and premiums and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with excellent earning potential – hourly wage plus bonus based on performance.
Excellent oral and written communication
Superior customer service skills required – friendly, efficient, good listener
Proficient use of the computer, keyboard functions and Microsoft Excel
Ability to work under pressure and multi-task
Excellent organization and time management skills
Must be detail-oriented with the ability to analyze information and make logical conclusions
Have a desire to learn and grow within the Company
Must type 30 words per minute, pre-employment assessment required
About the Company