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Patient Care Coordinator



About the Role

At solving the behavioral health crisis in America by focusing on high-quality in-network care and proprietary technology that redefines how patients access and receive psychiatric care. The result? Through a personalized approach, we meet the needs of patients, physicians, and insurance partners while driving down costs and improving care. If you’re searching for a mission-driven rocket ship, this is the one to get on.

The Patient Care Coordinator provides an excellent experience for patients and providers by fielding and responding to their requests. They help keep provider schedules full and optimized, and guide patients through the intake process. They also ensure all patients are matched appropriately to a provider, and take care of administrative tasks like faxes, emails, and authorizations. 


What does a day in the life of a

Answer incoming phone calls to screen patients, answer questions, or schedule appointments
Make outbound phone calls to patients, pharmacies, or insurance companies
Register new patients in our EHR, e-Clinical Works
Ensure that providers are scheduled for best use of time (Optimized)
Support clinicians via Microsoft Teams Chat to:
Schedule patient follow-up appointments
Reach out to patients who are late to tele visits
Send referral information to patients
Send discharge letters
Monitor and complete tickets in Zendesk to:
Inform patients of insurance benefits
Respond to patient inquiries
Add copies of insurance cards/IDs to patient documents
Troubleshoot minor technological issues or escalate them to our helpdesk
Desired Competencies:

Medical Insurance benefits
Electronic Health Record, prefer eClinicalWorks experience
Microsoft Office (M365), plus if you have worked with Microsoft Teams

Medical office reception experience, including:

Use of
Answering phones and multitasking in a fast-paced clinical practice
Scheduling patient appointments
Insurance verification
Understanding of patient privacy rules and experience in a HIPAA-compliant practice
Strong written and verbal communication skills
Excellent customer Service
Understanding of general medical practice workflows
Ability to multitask accurately
Enjoy working in
We Offer:

A collaborative, diverse, fast-paced environment in a purpose-driven company; Join a team of 250+ team of difference-makers
Flexible Location: Colleagues work virtually, in the office, or a combination of the two
Opportunity to learn and grow as our organization grows thanks to a best-in-class Learning team
Leadership committed to building a people-first, inclusive culture focused on your well-being and supporting your wellness ambitions
Generous benefits including up to 100% of healthcare insurance costs paid from day 1, competitive 401K match with immediate vesting, generous PTO plus paid holidays, and more!

About the Company

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