top of page

Customer Service Coordinator



About the Role

Hello potential future Oatly employee. It’s us, the original oatmilk company that started in Sweden back 25 or so years ago and has since expanded to the U.S. where we’ve continued growing at a rate such that we need more brilliant minds to come work with us to keep the momentum going and the oatmilk flowing.

Sustainability, health, and transparency are the core values that guide everything we do.
Basically, we exist to make it easy for people to eat better and live healthier lives without recklessly taxing the planet’s resources in the process. If any of this resonates with you, then maybe you’d like work for Oatly, too. Now onto the formal stuff.

We are looking for a Customer Service Coordinator to join our team. This role will be responsible for customer service to the Foodservice and Small Format channels, this role will work collaboratively with internal partners and distribution partners.
Here are the things we want to hire you to do:
End to end management of order fulfillment including receipt of orders, input into Oatly systems, transition of information to key supply chain partners and customer confirmations/revisions
Utilize your knowledge of the ins and outs of CPG to become familiar with typical ordering cadence, products and amounts so that you can proactively identify misses in incoming customer orders
Identify issues with timing, pricing, and items to head off any delays in shipping or errors that would occur on backend invoicing
Develop relationships with external customers by setting expectations of timeliness, accuracy and diplomacy in your communication.
Be a knowledgeable resource to the sales team on incoming orders, opportunities and challenges
Advocate for the Commercial channel internally to the Operations team as it relates to short and long term growth (calling out Demand vs Supply inventory gaps, timelines, changes to timelines on new product launches, etc.)
Drive resolution of customer-related issues with internal/external business partners
Ensure accurate & timely order processing to meet customer requirements
Identify gaps in reporting that would add value to internal partners and create solutions to deliver upon the gaps
Identify efficiency opportunities and lead implementation of supply chain policies with key customers, including order size minimums, lead time adherence and work to mitigate customer fines

Here are the things we think you need:
2-5 years of experience in a Customer Service role in a CPG company (consumer packaged goods)
High level of attention to detail and organization
Bachelor’s degree or equivalent in practical experience
Problem solving and analytical. Intellectually curious with a make it happen mindset
ERP & Spreadsheet Proficient
Experience working collaboratively with other departments - Finance, QA, Transportation, Commercial, Account Sales, Planning, Community Management, etc.
Flexible to changing priorities and comfortable thriving in a remote environment with a geographically separated team
Excellent time management, organizational skills and written and verbal communication
Ability to multi-task and work under pressure in a fast-paced environment with changing demands and priorities
Willingness to accept new responsibilities and challenges, and demonstrates calmness under pressure

And here’s another list of qualities we think make a good Oatly team member:
You feel connected to our mission of encouraging health, sustainability, and transparency
You are a self-starter who doesn’t need direct supervision to motivate you for success – we believe strongly in building a culture of individual accountability and ownership and need partners that can embrace that mentality
You are ready to make your mark in a smaller, growing brand leveraging your experience to deliver amazing results and build an outstanding company
You have entrepreneurial spirit in that you’re comfortable with ambiguity and are energized by the process of building something lasting from the ground up
You enjoy sharing your quirkiness and talents with your coworkers
Another bulleted list felt redundant, so we wrote this long sentence with all the ways we sweeten the deal to work with us, like providing flexible vacation for starters, really great benefits with 100% medical coverage, genuinely great coworkers who want to see the company and each other succeed, a start-up vibe with an established company history, and an employee discount to stock your fridge full of the best non-dairy alternative in the world.

The salary for this role will be based on a variety of factors, including but not limited to geographic location, internal equity, experience, education, specialty, and training. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. Compensation may also include bonus, commission, or equity as applicable.

About the Company

bottom of page